Your satisfaction is our number one priority. If you're not satisfied with your purchase for any reason, you may return your item(s) for an exchange or refund. All exchange/return requests must be received within 10 days from the date your you received your order for your exchange/return to be granted. Items must be returned in original packaging and packing material. Items must be UNUSED and returned in original packaging and packing material.
If you would like an exchanges, you will be charged to reship the exchanged item back to you. Customer will be responsible for all fees and shipping costs to ship the item back to us.
Please note for returns, there will be a restocking fee (10%) and shipping charges are not refundable. Customer will be responsible for all fees and shipping costs to ship the item back to us.
If you wish to exchange or return an item, we require a Return Authorization before any return can be granted. For a Return Authorization. Contact us or email us at firstname.lastname@example.org to Request A Return Authorization
Please note: You are responsible for insuring your package to guard against loss or damage along with all fees and shipping costs associated to ship the item back to us.
Order Cancellations/Refused Shipments* Once you submit your order it cannot be changed or canceled. ALL ORDER CANCELLATIONS REQUIRE AN AUTHORIZATION NUMBER IN ORDER TO CANCEL YOUR ORDER. To obtain an "Authorization Number" you must call us at 1-919-585-5444. Any refusal of a product after it has been shipped will also be subject to a (10% restocking fee plus shipping charges both ways). Customer will be responsible for shipping charges for all returns, order cancellations and refused orders
*Once we receive your return and your returned product complies with our refund/return policy, we will send you a check or credit your credit card for the credit (depending how order was paid) within 21 business days.